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“Key-Bak has been with Merchant Services for over two years and everything James promised he followed through. James will check up on your account to make sure he is saving your company money. James will answer your calls If you are not happy with anything. We appreciate his follow through! You do a very good job on our account with Merchant Services!
Renee Cooper Controller West Coast MFG. Company (Key-Bak) Ontario, Ca 91761
I wanted to thank you for the excellent customer service you’ve given our company in the last year. Good customer service, let alone excellent customer service, is VERY hard to come by these days, and you are one of those rare individuals who provides it.
I am quickly connected with a “live body” when I call in, not an eight minute recording. You make yourself available to receive calls, or if you are unavailable, you call back in a timely manner (same day). You truly try to pair the products you offer to what will work for us, not using “hard sell” tactics to only make a commission. You are upfront and honest about what your company can and can’t offer (products and prices), which enables us to make a wise, long-term commitment… which in turn, will keep the relationship active.
You know your product and how it compares to your competitors, which helps us make educated decisions about the products we use. And you are friendly and sincere.
I find these qualities of excellence in only about 1% of Customer Service Representatives I come in contact with, which is extremely disturbing to me. I greatly appreciate you James, and the excellent customer service skills you have. THANK-YOU!! ”
Jeff Tucker CFO DSA/Phototech Carson, California
“James, You taught me so much about the processing and fees during our search and ended up being the best value it is easy to give a recommendation. Great to hear from you – thanks for touching base.
James Eichelman Controller BTE Technologies, Inc.
“James got back to me in about 5 minutes with information to the rate structure and a link to his website and blog so I could compare. Thanks James.”
Mariah M. Qian
Owner SEBA, INC. Carson, California
“James, Thank you for the quick response to my concern. As before, you “jumped” in and had the problem fixed in no time at all. Looks like we are good to go now. Just want you to know we appreciate your timely response to our concerns. in managing the accounts you help us with.”
Marci Leiendecker L & N Image Apparel Santa Ana ,Ca 92705
“I do not normally write testimonials but this one is an exception. You have a very satisfied customer in your hands! I found your process on getting our service up and running straightforward, and was pleasantly surprised on how quickly you got the accounts approved. Your knowledge of the business, our needs, and the ability to quickly get us any information that we needed was outstanding Keep it up.”
Special Projects Coordinator
ePromos Promotional Products Inc.
New York, NY 10017